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Free quote Barnes Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which Barnes Removals provides removal and associated services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 Barnes Removals, we, us, our means the removal service provider trading as Barnes Removals.
1.2 Customer, you, your means the person, firm or company who requests our services.
1.3 Services means any removal, packing, storage, delivery, or related service provided by us.
1.4 Goods means the items which are the subject of the services provided by us.
1.5 Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation.
2. Scope of Services
2.1 We provide domestic and commercial removal services, including loading, transporting, unloading and, where agreed in writing, packing, unpacking and short-term storage.
2.2 The specific services to be provided will be set out in your written quotation or booking confirmation. Only services expressly described or subsequently agreed in writing form part of the contract.
2.3 We operate within the United Kingdom. Any services involving locations outside the UK must be expressly agreed in writing and may be subject to additional terms.
3. Booking Process
3.1 You may request a quotation by providing accurate information about the collection and delivery addresses, access conditions, property type, service dates, and an honest and complete description of the goods to be moved.
3.2 Quotations are typically provided on the basis of the information you supply. Any quotation may be revised if the information provided is incomplete, inaccurate or changes materially before the service date.
3.3 A booking is only confirmed when you have accepted our quotation in writing and we have issued a written booking confirmation. Verbal quotations or discussions do not constitute a binding contract.
3.4 We may require a deposit at the time of booking. Details of any deposit requirement will be notified to you in your quotation or confirmation.
3.5 You are responsible for checking that the details in your quotation and confirmation are correct. Any requested changes should be notified to us as soon as possible and may be subject to revised charges.
4. Service Dates and Access
4.1 All dates and times for services are offered in good faith but are not guaranteed, particularly where they are dependent on factors outside our control, such as keys being released, third party contractors, traffic conditions or weather.
4.2 You must ensure that we have suitable and safe access to the collection and delivery addresses, including adequate parking and any necessary permissions or permits. Any parking charges, fines or penalties incurred due to a lack of suitable parking will be your responsibility.
4.3 If access to the property or premises is restricted, delayed or unsafe, we may charge for waiting time, additional labour and equipment, or in severe cases decline to complete all or part of the services. In such circumstances, our standard cancellation or postponement terms may apply.
5. Customer Responsibilities
5.1 You must:
a. Arrange for suitable parking and access for our vehicles.
b. Ensure that all goods to be moved are ready for collection and properly packed, unless packing services have been agreed.
d. Remove and safely disconnect any appliances before we arrive, unless otherwise agreed.
e. Clearly label any items that require special handling or are especially fragile.
f. Ensure that no prohibited or hazardous items are included in the goods.
5.2 You must be present, or have an authorised representative present, at the time of collection and delivery to direct our team and confirm that the services have been completed.
5.3 You are responsible for ensuring that any required consents, permissions or third party approvals relating to the property or premises are obtained in good time, including lift bookings, concierge notifications, or estate management approvals.
6. Payment Terms
6.1 Unless otherwise agreed in writing, payment is due as follows:
a. Residential removals: full payment is due no later than the day of the move, and before unloading at the delivery address.
b. Commercial removals: payment terms will be as stated on the quotation or invoice.
6.2 We reserve the right to require a deposit at the time of booking. Deposits are applied against the final invoice.
6.3 If payment is not received when due, we may:
a. Suspend or withhold services.
b. Retain possession of goods until full payment, including any additional charges, has been received.
c. Charge interest on overdue sums at the statutory rate applicable under UK law.
6.4 All charges are quoted exclusive of any applicable taxes or levies unless expressly stated otherwise.
7. Cancellations, Postponements and Amendments
7.1 If you need to cancel or postpone your booking, you must notify us in writing as soon as possible.
7.2 We reserve the right to apply the following charges for cancellations or postponements:
a. More than 10 working days before the service date: no cancellation fee, but any non-refundable third party costs may be charged.
b. Between 5 and 10 working days before the service date: up to 50 percent of the quoted price may be charged.
c. Less than 5 working days before the service date, or on the day of the move: up to 100 percent of the quoted price may be charged.
7.3 If you request material changes to the services, including changes to dates, locations, or scope, we may revise our quotation and charges. If we are unable to accommodate the requested changes, any cancellation will be treated in accordance with clause 7.2.
7.4 We may cancel or postpone the services if:
a. You fail to meet your obligations under these Terms and Conditions.
b. We reasonably believe that proceeding would be unsafe or unlawful.
c. Events beyond our control prevent us from delivering the services.
In such cases, we will attempt to offer an alternative date where possible. Our liability will be limited as set out in clause 11.
8. Excluded and Hazardous Items
8.1 Unless explicitly agreed in writing, we do not accept for removal or storage:
a. Explosives, gases, flammable or toxic materials, chemicals or hazardous substances.
b. Perishable goods, live animals or plants.
c. Valuable items such as jewellery, watches, precious metals, cash, bonds or important documents.
d. Items prohibited by law or regulation.
8.2 If any such items are included in the goods without our knowledge, we will not be liable for any loss or damage arising, and you will be responsible for any resulting costs, losses or penalties.
9. Waste and Environmental Regulations
9.1 We operate in accordance with relevant UK waste legislation and duty of care requirements. We are not a general waste disposal company and will only remove waste where this forms part of an agreed service.
9.2 Any disposal of unwanted items, furniture or packaging must be expressly requested and agreed in advance. Additional charges may apply depending on the nature and volume of waste.
9.3 We will not remove or dispose of restricted or hazardous waste, including but not limited to:
a. Asbestos or materials containing asbestos.
b. Chemicals, solvents, oils or fuel.
c. Clinical or medical waste.
d. Pressurised containers or cylinders.
9.4 You are responsible for ensuring that any items requested for disposal are suitable for removal and that you have the legal right to dispose of them.
9.5 Where we agree to remove waste or unwanted items, we will use appropriate and lawful disposal or recycling channels. You consent to us deciding how such items are disposed of, recycled or donated, subject to applicable law.
10. Our Liability for Loss or Damage
10.1 We will exercise reasonable care and skill in providing the services. Our liability for loss or damage is subject to the limitations in this clause.
10.2 We are not liable for:
a. Loss or damage arising from your failure to comply with these Terms and Conditions.
b. Loss or damage to items that are not adequately packed, unless we provided the packing service.
c. Damage to furniture or goods that were already defective, weakened or in poor condition.
d. Normal wear and tear, or minor scratches and scuffs that may occur during handling and transport.
e. Loss of or damage to valuables, money or important documents, contrary to clause 8.
10.3 We will not be liable for any indirect or consequential loss, including loss of profits, loss of business or loss of opportunity.
10.4 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, will not exceed a reasonable market value of the affected goods up to a maximum aggregate cap notified in your quotation or otherwise communicated to you prior to the service.
10.5 You are strongly advised to arrange appropriate insurance cover for your goods during removal and transit. Where we offer optional insurance, this will be subject to separate terms and conditions.
11. Claims and Time Limits
11.1 You must inspect your goods and the premises as soon as reasonably possible after completion of the services.
11.2 Any apparent loss or damage must be reported to us in writing within 7 days of completion of the services. You should provide reasonable details and supporting evidence, such as photographs.
11.3 We will not be liable for any loss or damage unless you can demonstrate that it occurred while the goods were in our care and custody and that a claim has been made within the time limit in clause 11.2.
11.4 Legal proceedings for any claim must be issued within one year of the date of the service giving rise to the claim. After this time, we will have no liability.
12. Delays and Events Beyond Our Control
12.1 We will not be responsible for delays or failure to perform our obligations where caused by events or circumstances beyond our reasonable control. This may include, but is not limited to, severe weather, road closures, traffic incidents, strikes, industrial disputes, public emergencies, or acts of third parties.
12.2 Where such events occur, we will take reasonable steps to minimise disruption and, where possible, rearrange services. Our liability in these circumstances is limited to any amounts paid for services not delivered.
13. Storage Services
13.1 Where storage is provided, goods will be stored in a suitable facility and may be co-located with other customers goods.
13.2 Storage charges will be payable in advance at the rate specified in your quotation or invoice. Failure to pay storage charges may result in us exercising a lien over the goods until payment in full has been received.
13.3 If storage charges remain unpaid for a prolonged period, we reserve the right to sell or otherwise dispose of the goods to recover outstanding sums, after giving reasonable notice.
14. Subcontracting
14.1 We may use subcontractors or agents to carry out all or part of the services. Where we do so, we will remain responsible to you for the performance of the contract, subject to the limitations of liability set out in these Terms and Conditions.
15. Data Protection
15.1 We will collect and process personal information about you for the purposes of administering your booking, delivering the services and fulfilling our legal obligations.
15.2 Your personal data will be handled in accordance with applicable UK data protection law. We will not sell your details to third parties.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we both agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.
17.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.
17.4 These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between you and us and supersede any prior understandings, representations or agreements, whether written or oral.
